Try it free

Contact Us

For general questions on the platform and how it works, or just a simple inquiry, please email us or, simply fill out the contact form.

 

Email

support@webanalyzee.com

Web Analyzee Support

F.A.Q.

Frequently Asked Questions

How can I add my website?

The setup process is very simple and intuitive, here is how to do it.

  1. Make sure you have an account, you are logged in and that your plan is active.

  2. Go to the websites page.

  3. Click the Add Website button and a simple form will appear.

  4. Fill in the Name of your website, a simple identifier for you. It does not matter to us what you write in this box.

  5. Select the protocol that your website uses, http or https. We recommend using https and making sure your website has an SSL Certificate.

  6. Fill in the Website field with your website domain, subdomain or domain path.
    Ex: domain.com, subdomain.domain.com, domain.com/path.

 

How to install the tracking script?

The installation process for our script is straightforward as it only requires you to place a simple JavaScript code on your website.

Afterward, with this code, all your website visitors will load the script in the background from your website and give us all the needed details to do our magic and give you the analytics that you need.

  1. Make sure you are logged in to your account.

  2. Go to your websites list that you added.

  3. Click on the Tracking code button and a simple modal will appear.

  4. Click on the Copy Pixel button or select and copy the code from the textbox area.

  5. Place this code in the header of your website, right before the end of the </head> html tag.

  6. Click on the Verify installation tab and then click the button. If you see an alert box saying that the pixel is installed, then you finished the installation process.

Will the pixel tracking code slow down my website?

No. It does not slow the website at all as the javascript code is running asynchronously and waits for the page to be ready until it executes and starts the tracking process.

Why are some visitors excluded from tracking?

There are some cases where a visitor can be excluded from tracking:

  • Visitor has a browser that has JavaScript disabled

  • Visitor has a browser that has local storage disabled or not working

  • Visitor has a browser/browser plugin that is blocking tracking

  • Visitor has an opted-out of tracking from your website

Why for some visitors, session replays are not playing or empty?

One possible reason is that the particular visitor is excluded from tracking due to having a browser/extension that is blocking tracking or opted-out of tracking.

DNT (Do Not Track)

Yes, we do honor the Do Not Track (DNT) setting from browsers that support this.

Do not track is a setting from your browser which, after you enable it, it will tell the sites that you visit that you do not want to be tracked. Unfortunately, it is not very well supported by browsers as of yet but if we receive this header setting from your browser, we are honoring it!

What if you want to track everyone and skip the DNT setting? It is possible to do that as well if you are a website owner.

To ignore the DNT and to also track those visitors, simply add data-ignore-dnt="true"

<script async src="https://app.webanalyzee.com/pixel/12345678910111213" data-ignore-dnt="true"></script>

 

 

Data Collection & Processing

We provide analytics for website owners and to provide those analytics we need to collect certain information, here is how we do it.

Visitors

In this case, we refer to visitors that come in contact with any website that has our pixel tracking code installed.

  • When the visitor first enters the website, a Unique identifier (UUID) is generated and assigned to that visitor’s browser, including other UUIDs generated for that specific visit session and page.

  • We do not store information like the IP of the visitor for identification or do any fingerprinting.

  • The IP address of the visitor is only used for detecting the country of the visitor and it is never stored in our database.

  • Data collection can differ from website to website and their plans as we provide multiple types of analytics/tracking modes for our customers.

Tracking

Like we specified above, our services provide multiple forms of tracking for our customers.

  • Standard tracking where we only record visitors’ data, their sessions, and their pageviews.

  • Visitors Events Tracking where we also track events like mouse clicks, scrolls, browser resizing, and form submissions.

  • Session Replays where we track almost every event that a visitor makes in order to provide a high-quality session replay for the website owner.

  • Heatmaps where we generate a snapshot of the tracked page and track events that the visitors are making (such as clicks) to provide a heatmap of the overall usage to the owner of the website. 

How can I create a goal?

First of all, you need to understand the concept of a goal. A goal is something that you want to track that the already existing analytics are not tracking—anything from a button click, downloads, specific page view, like a thank-you page after a checkout…etc.

Pageview Goal

The pageview goal is the easiest to set up and the conversion of the goal will happen once a visitor reaches a certain specified page.
A good example would be when you have a ‘thank you’ page after the conversion happened (newsletter, purchase, form submission…etc) where the user will land on after

Custom Goal

Custom goals will require some extra code implemented to the tracked website, which is specified when you create a new goal from the dashboard.

A custom goal is mainly used when you want to track a specific event that happens on your website, which can’t be tracked with the pageview method.

Some examples of where custom goals will shine are:

  • Tracking clicks on external links

  • Tracking more advanced form submissions

  • Tracking clicks on specific parts of your pages

Here is what a javascript snippet would look like for goal tracking:

analytics.goal('my-goal');

When this code will trigger inside of your page, the goal conversion will be triggered as well on our side.

 

What type of tracking do you offer?
Lightweight tracking mode
We have developed the lightweight tracking mode for people who care more about privacy and want a simple and performant tracking solution.

Pros

  • Extremely lightweight tracking script (< 3 kB)
  • Very fast
  • GDPR, CCPA and PECR compliant
  • No tracking consent is needed as it doesn’t store any personal identifiable information
  • It doesn’t use cookies nor local storage,

Cons

  • You can’t associate a visitor with previous visits
  • Heatmaps & session replays not available

Advanced tracking mode

We have developed the advanced tracking mode for people who want more in-depth analytics and want to discover more about their visitors behaviour.

Pros

  • Visitor history
  • Heatmaps & session replays ready
  • More available tracking statistics
  • Associate custom parameters with visitors

Cons

  • Needs tracking consent
  • Needs more data to be sent, depending on what modules are activated
Opt-Out option

We do take privacy and your privacy seriously and we provide you and your users the ability to opt-out of any website that uses our tracking system.

If you are a website owner that uses our tracking services then, we highly recommend you to provide the following option for your users to be able to opt-out of the tracking.

The opt-out process is straight forward and can be done by simply accessing any website that has our tracking code installed and adding the following query parameter in your browser: ?pixel_optout=true

So if your website is https://domain.com/ and you have our pixel tracking code installed, you and your users can opt-out of the tracking by accessing the following URL https://domain.com/?pixel_optout=true.

By doing this, we set a local storage variable in your browser that tells our pixel tracking code to stop and do not further execute. Clearing your local storage, changing the browser, or running the site in incognito will enable tracking again as the Opt-Out variable is not set anymore.

Template sample that you may add in your Privacy Policy

The following message is a model to be inspired by and to add to your Privacy policy.

“We use Web Analyzee in order to better understand our users’ needs and to optimize this service and experience. Web Analyzee is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Web Analyzee uses technologies to collect data on our users’ behavior and their devices. This includes a device screen size, device type (unique device identifiers), browser information (operating system), geographic location (country and city), the preferred language used, UTMs, referrers websites and page views.
Also Web Analyzee use the technologies like heatmaps and session replays, to see what the visitor did in our website, and see which links they choose to click.
Web Analyzee stores this information on our behalf. Web Analyzee doesn’t sell any data collected on our behalf.”

Also your users can opt-out of the tracking by accessing the following URL https://your-domain.com/?pixel_optout=true

So, you should add this link (wiht your domain) to your privacy policy and cookies.

Please for more information check DNT (Do Not Track and Opt-Out option in our FAQ)

Disclaimer: If you use this template, Web Analyzee, La Soluzione Wen Ltd and its director, and employees are not responsible for the accuracy of it. Here at Web Analyzee we do not provide legal advice. This material has been prepared for informational purposes only, and it is not intended to provide, and should not be relied on for legal or compliance advice. For specific advice on how you are to comply with the GDPR, you should consult your own legal advisor.   As many local and jurisdictional regulations are emerging on a regular basis, the information contained in the template may not reflect the most current legal developments in your jurisdictions. Only qualified and dedicated legal expertise can guarantee that your privacy policy is compliant with the laws applicable. If you are not sure about any legal questions or have any questions or doubts about our template, you should consult with a lawyer or law firm specialized in digital communications law.

How to add the custom domain?

The custom domain is not essential for the analytic, but it will give you the ability to bypass ad-blockers on your domain. (if there is any)
To add the custom domain, is really simple, just add your Domain Name in the “Connect custom domain” and make sure that your domain or subdomain has an A record pointing to our IP or CNAME record pointing to our application.  Can take up 48h for your domain to be approved and accepted by our customer service.

Can I cancel my yearly subscription?

Yes, from your dashboard, you can cancel your membership, cancel your account and even upgrade your account. Also, you can contact us at support@webanalyzee.com

Do you offer refund?

No, we don’t offer refunds, but we do offer a 7-day free trial for just one website, without requiring any cards payment.

Ask A Question